We are not accepting international returns at this time.
Didn’t work out? We’ve made it simple for you to initiate an online return. Simply enter your information and order details using our return link to begin your return. Heads up, you’ll need to send back your items within 14 days of receiving them: https://pietra.store/s/form/returns
Our policy lasts 14 days for full refund with all tags attached and 30 days for store credit/exchange. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you'd like store credit, please contact firstname.lastname@example.org.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where refunds are not granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a store credit, first check your email.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.